2020 was a master class in recalibration. Assessing, gauging and changing to fit new circumstances every day. Knowing our priorities and pulling together, everyone at Kootenay Savings did their utmost to help our members and communities adapt along with us.

While the challenges were many, we were also presented with opportunities. Educating members on new ways to bank. Conducting “firsts” such as our virtual AGM and financial literacy workshops. We are proud of the way, time and time again, our teams stepped up to the plate.

Leadership in supporting local.

We teamed up with our regional credit union partners to bring supportlocalbc.com to our part of the province. This unique online marketplace sells gift cards with 100% of the proceeds going directly to the small local businesses we know and love.

Got questions?
Meet our Virtual Advisor.

From its launch in May to the end of 2020, our new
24-hour chatbot on kscu.com responded to 8,732 queries from our website visitors. We’re continuously adding valuable new information to its growing repertoire.

We processed
378 CEBA interest-free
parachuting $16 million
into cash-strapped local
businesses in 2020.

Staying safe. Members
performed 83% of their
transactions using self-serve
channels over the year.

During the first phase
of the pandemic, we
transitioned 90 employees
to work from home.

Cheque this. More than
$102 million was credited
to member accounts via
Deposit Anywhere, a 34%
increase over 2019.

Credit where
credit is due.
Our commercial
loan portfolio grew by
$55.6 million in 2020.

Since 2014, strategic
process improvements

have saved us 71,269
employee hours and
$2,244,717 in costs.

The year saw an
astounding 47% increase
in Interac e-Transfers®
sent by members.

Well, hello there!
Our kscu.com website
welcomed 2.5 million
visitors over the year.

Our expanded Member
Service Centre

answered an average of
4,802 calls per month.